As an author, I was once looking for quality help
after I decided that I wanted to self-publish. I
remember very well the questions I had, and my
confusion, that seemed to grow more than shrink as I
sought answers.
I can promise you that the service you will get from
me will be the same level of service that I would
have wanted at the beginning of my journey toward
self-publishing.
I believe it is important to make a very clear set
of promises to my customers. I remember what it was
like. Here are the expectations that I would have
really appreciated when I sought help early on.
These are the guarantees that I make to you for
everything that I do for you:
1) Every document
that I create or convert for you is not completed
until you believe that it could not be made any
better. I will continue to work on a document
and incorporate new changes and requests until you
are proud of the end result.
2) Every document
that I create or convert for you will be custom work
done without short cuts. I normally start an
.epub document from scratch in an HTML editor. This
is the hard way to do it, but the result is always
the most highly customized and polished that it can
be. No other vender of epub creation will go through
the amount of work that I do to customize the final
document.
3) I will create
your eBooks and hardcopy Print-On-Demand books with
the same care and using the same techniques that I
use when I create my own. I eat my own
cooking. I know that the only way to get your calls
for future ebook and hardcopy assistance is to take
care of your ebooks as if they were my own and I was
the one who would earn the profits from their sale.
4) I will make you
an expert on every step of the way as quickly as I
can. The more that you understand about the
process of self-publishing, the more comfortable you
will be with my services. I will do my best to give
you a complete and clear picture of everything
related to your inquiry. I do remember how difficult
it was for me to get real answers about how the
whole self-publishing process works.
5) I will respond
to your requests, inquiries, questions, and all
contacts that you make with me promptly. You
won't have to wait for me to get back to you.
